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Your Account Security Starts Here

We operate with clear, straightforward policies designed to protect your account and personal information.

Account encryptionData privacyVerified withdrawals24/7 support
batman888 Your Account Security Starts Here
REACH US ANYTIME

How to Contact Us About Legal & Policy

Team online

Live Chat

Open your account settings, scroll to Help, and click Chat. Our team responds in seconds, 24 hours a day. Perfect for quick policy questions or account access issues.

Email Support

Send policy questions and account-related concerns to [email protected]. We reply within 4 hours during business hours, 12 hours outside. Include your account email for faster resolution.

Phone & WhatsApp

Call or WhatsApp our legal support line during Jakarta business hours, 09:00–22:00 WIB. Available in English and Indonesian. Account verification required before discussing sensitive data.

YOUR DATA & RIGHTS

Data Handling, Security & Your Control

Account Encryption

Every login, deposit and withdrawal is encrypted end-to-end. Your password is hashed before storage. We do not store payment card details; DANA, OVO, GoPay and QRIS transactions are processed through verified local gateways only.

Cookie & Tracking Policy

We use essential cookies for login and session stability, plus analytics cookies to track site behaviour. You can disable non-essential cookies in your browser settings. Cookies do not contain personal data; they contain only session IDs and preference flags.

Data Retention

Transaction history and account details are kept for 7 years after account closure or final withdrawal for compliance and dispute resolution. Temporary login logs are deleted after 90 days. You may request deletion of non-essential data anytime.

Third-Party Access

Your data is never sold. We share deposit and withdrawal records with payment processors (DANA, OVO, GoPay, QRIS) and local financial authorities only where law requires. All third parties sign strict data protection agreements.

Request Your Data

Email [email protected] with 'Data Request' in the subject line and your account email. We compile and send your full account record, transactions and personal details within 14 days, in PDF or CSV format.

Account Deletion

Request permanent account deletion through Settings > Account > Close Account. Your data is anonymised after 90 days, except transaction records which we retain per compliance rules. Deletion is irreversible; all open balances are forfeited.

Your Rights & Responsibilities

During account creation, we collect your name, date of birth, ID number, email and phone number. On first deposit, we verify your address. This is required by Indonesian financial law and helps prevent fraud. Payment processors also receive transaction data for settlement and regulatory reporting.

All transactions flow through licensed DANA, OVO, GoPay and QRIS gateways with bank-grade encryption. We don't store your payment details; the gateways do. Every withdrawal request is verified against your account details and recent deposit history before processing to your registered account.

Yes. Go to Settings > Account History to export the past 12 months of transactions as CSV. For your complete data history and personal records, email [email protected] with 'Data Request' in the subject. We'll send everything within 14 days in a portable format.

Closing your account anonymises your profile after 90 days but keeps transaction records for 7 years (law compliance). You may reopen an account using the same email at any time within 30 days of closure. After 30 days, reopening requires re-verification of your identity and address.

We do not sell your data. Payment processors receive transaction details directly for settlement. We may share de-identified play patterns with game providers for balance purposes. Local authorities receive data only where Indonesian law requires; you'll be notified of any legal order affecting your account.

Your password is hashed using military-grade algorithms; we never store the plain text. If forgotten, click Forgot Password on the login page, verify via your registered email or phone, then create a new password. Reset links expire after 1 hour for security.

Contact support immediately via chat or phone. We'll freeze your account, review recent logins and transactions, and verify any unauthorised activity. If fraud is confirmed, we refund the disputed amount to your original payment method within 5 business days.